www.kraftyzone.in hopes that you never have to cancel or return a product. At the same time, we would always be there to help you whenever you do so, due to certain circumstances. As a first step we are laying out our Return policy to take care of your hassles.
If there is any issue regarding the products, then the buyer must contact Kraftyzone Customer Care within 48 hours of the delivery. Buyer must retain the original packaging and shipping label material pasted on the cover to claim for any issues. Failing to do so, the return complain will not be acceptable. Products must be wrapped and returned in its original packaging form.
Order has not been shipped yet: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and it should reflect in your account in 7-10 days (Based on your Bank Account policies)
If order was damaged when received: We take utmost care and inspection before packaging to ensure that the product reaches you the way you have seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstance. We would request you to let us know of the damage the day you receive it by email.
Display issues: Digital pictures displayed here are most accurate in color but we can’t be held responsible for the differences in individual monitor settings. Slight color variations possible due to different screen and photographic resolutions.
Incorrect items received: We are proud of the robustness of our fulfillment process that right shipment should reach the right person at the right place. In case you receive items that are different from the ones you ordered, our logistic partner would pick incorrect item from your door step. Upon your request we will ship the right product to you at the earliest, else we will refund full order value.
We provide superb service, 100% money back and customer satisfactory guaranteed. In anyways, you are not satisfied with our service, please bring it to our notice/attention to resolve any kind of issues.